1. Description of Services
Report Pro provides SEO reports to SEO agency clients. We are committed to providing valuable data that is easy for you and your clients to read and understand. Our data has been frequently regarded as more accurate than other SEO reporting companies and we can often provide data that no one else can provide. We save you time and money by informing you which client accounts need attention so you don’t have to continuously and manually monitor your clients.
We will send you and each of your clients a report via email regarding their SEO results on a regular basis. You and your clients may access your clients’ SEO reports at any time by logging in to our website.
2. Payment Terms
Your monthly fee as outlined by the sign up page is monthly recurring. All prices and fees are non-refundable.
You will be billed on a monthly basis, your monthly billing date will be based on the date of the month you purchased the Services unless that date falls after the 28th of the month, in which case your billing date will be the 28th of each month.
We allow you a five (5) calendar day grace period for late payments. If your payment is not received by the sixth day after it is due, your agency login to our system shall be disabled until payment is received. Your clients will be able to access their reports for thirty (30) calendar days after your failure to pay. If payment is not received by the first day of the next month, all your clients’ logins shall be disabled. All logins shall be restored upon receipt of payment of all past due amounts.
We shall request your and your clients’ contact information in order to interact with, bill, and run effective reports. This may include, but is not limited to, your Company name, address, phone number and company logo; your agent’s name and email address; your clients’ name, and email address. We may have access to your and your clients’ third party login credentials; however, access to that information will be limited to our employees and agents who need that information to perform their job tasks and create accurate reports for you. The Client shall promptly provide the information to Report Pro as it is requested.
We may share your information with a third party if we have a good-faith belief that sharing the information is necessary to comply with a law, regulation, or enforceable government request; to investigate potential violations or technical issues on our website; or to protect against harm to our, our users, or our affiliates’ rights, property, safety, or to the public as permitted by law.
The security of your information is a top priority for us. To protect your information, we shall encrypt all personally identifiable information about the Client and the Client’s customers using an AES encryption algorithm. Moreover, we have disabled TCP/IP communication for the database, which means only localhost can access it.
Additionally, all of our servers are behind hard firewalls, and only HTTP traffic is allowed to access them. Administrator access to these servers is only permitted from specified IP addresses.
5. Repairs to Reporting Service
We constantly monitor our system to circumvent and respond to problems before you or your clients notice them. Additionally, we shall perform requested repairs and respond to service-related inquiries within a reasonable time from receiving a “trouble ticket.” Our goal is for you to be able to access your reports at least 98% of the time.
6. Contract Modifications
We may periodically change the terms of this Agreement to reflect changes in our service and/or fees. We shall provide forty-five (45) calendar days’ written notice before any changes go into effect except when changes are necessary to continue to provide services to you as indicated in Provision 7. Written notice may be sent to you via email or certified mail.
7. Service Modifications
Our reporting services are based on our understanding of search engine algorithms. These algorithms frequently change, and therefore we must constantly adjust to continue to provide exceptional reporting services to you and your clients. We will adjust our services promptly in response to these changes, which may result in a change in the terms of this Agreement with little or no advance notice to you.
If such changes are necessary, you will be informed of them via email. While we are adjusting our services to the changes, your reports may be temporarily incomplete or inaccurate. We expect these times to be infrequent and brief. However, if our system is inaccessible or our reports are inaccurate for a significant amount of time due to changes in the algorithms, you may receive a pro-rata discount on your next month of service.
8. Contract Termination
We expect to have a good working relationship with our clients and the Parties shall use their best efforts to maintain an effective relationship. You may terminate this contract for any reason by submitting written notice of your intent to terminate this Agreement and not paying any additional fees for our service. All payments are earned upon receipt; therefore there will be no refunds if you choose to terminate this Agreement in the middle of a month.
We may terminate this Agreement at any time and for any reason. The main reason we would terminate you is for lack of payment; however, we may terminate this Agreement for other reasons, including but not limited to an inability to provide reporting services due to a change in search engine algorithms. If the algorithms change and we cannot continue to provide this service as a result; we will inform you of the situation.
9. Limitation of Liability and Warranty Disclaimer
In no event shall we be liable for any indirect, incidental, or punitive damages arising out of or related to this Agreement.
You expressly agree that using our services and our website is at your sole risk. Neither Report Pro, its affiliates, not any of its respective employees, agents, third-party providers or licensors, or any of their officers, employees, or agents, warrant that use of the site will be uninterrupted or error-free; nor do they make any warranty as to (1) the results that may be obtained from use of the service or (2) the accuracy, reliability of any information provided through this service.
We strive to make your reports accessible through our website and service at least 98% of the time; however we shall not be held responsible for any problems related to third-party providers, unforeseeable security problems, any catastrophe, act of God or government authority, civil strife, or any other cause beyond our control.
Our site and services are made accessible on an “as is” and “as available” basis. Report Pro hereby disclaims any and all representations, warranties and conditions, whether express or implied, including but not limited to, those of merchantability and fitness for a particular purpose.
10. Don’t Shoot the Messenger
We simply provide an SEO reporting service with the most accurate information we can compile. We shall not be responsible for anyone’s reaction to a report. Our goal is to provide the best SEO reporting services; we do not guarantee any outcomes on any report. If your client is not pleased with the results on a report and terminates their contract with you, we shall not be held liable for your loss of business.
11. Non-Compete Agreement
While you are our client, you shall not reverse engineer or direct a third party to reverse engineer any of the software related to our SEO reporting services. You shall neither copy any of our methods, code, designs, or algorithms nor direct a third party to do so. You shall not attempt to create your own SEO reporting algorithms beyond what you own prior to the effective date of this Agreement and you shall not direct a third party to create such software or algorithm until you have terminated this Agreement.
12. Dispute Resolution
If there is a dispute related to this Agreement and/or our services, the parties shall attempt to resolve the problem through respectful discussions for thirty (30) calendar days. The parties shall act in good faith and use their best efforts to reach a resolution.
If the problem is not resolved within thirty (30) calendar days, the dispute shall be resolved exclusively in a court located in Maricopa County, Arizona. All disputes shall be governed by Arizona law. The non-prevailing party shall be responsible for the prevailing party’s attorneys’ fees and any other costs related to resolving the dispute.
If any provision of this Agreement shall be held illegal, unenforceable, or in conflict with any law of a federal, state, or local government having jurisdiction over this Agreement, the validity of the remaining portions or provisions hereof shall not be affected hereby. The Parties agree to replace such illegal, unenforceable, or conflicting provision with a new provision that accomplishes the original intent of the Parties and has the most nearly similar permissible economic, legal or other effect.
13. Entire Agreement
This Agreement constitutes the entire agreement between the Parties and supersedes all prior written and verbal understandings and agreements relating to it. The section headings used in this Agreement are for convenience only and shall be of no legal force or effect.
A Party does not waive any right under this Agreement by failing to insist on compliance with any of the terms of this Agreement or by failing to exercise any right granted by the Agreement.